Info & FAQ

How to order

Each item in the store has its own page where you can add it to your shopping cart by first choosing a size or option (if required) and then clicking on the “add to cart” button. Once you’ve added items to your cart, you will be able to delete them from your cart entirely by clicking the small “x” at the beginning of the item’s row in the cart. After all of the items you wish to buy are in your cart, click the “Proceed To Checkout” button which you’ll find just below the items in your cart. This will take you to the checkout page where you’ll need to fill out the order form with the necessary info in order to complete your order. Orders usually ship within a few days. Download links are delivered immediately via email as well as on the order confirmation page, and in your account history.

 

Privacy Policy

Information needed to purchase products online are as follows: name, shipping address, phone number, e-mail address and credit card. This information is used to process and follow up on your order. Rest assured, all your information will remain strictly confidential. We promise to protect your privacy and will never sell, share or distribute your personal information to any third party.

 

About The Webshop

Q: Can I get items in my order autographed by the artists?
A: Yes indeed! Just put a request in the “Order Notes” area when you checkout, and we’ll get the artists to sign whatever you’d like. This might slow your order down a little bit, but we can typically get the artists to sign things within a few days.

Q: I made a mistake and ordered the wrong CD. Can I change my order?
A: If you contact us right away, we will be happy to make any changes as long as your order has not shipped yet. Likewise, if we find a problem with your order we will attempt to contact you by email. If we cannot contact you within one week, your order will be cancelled and your payment will be refunded.

Q: Is your On-Line store secure from hackers?
A: Our store is based on a SSL server that encrypts all information during the ordering process and gives you maximum security. In addition, we do not store any of your credit card information on our web servers. You can be sure your information is safe and secure when you place your order with us.

Q: How long does it take to recieve my order in the mail?
A: USA packages can take anywhere from 3 to 18 days, but typically arrive within a week to ten days (may take a few days longer to US territories and APO addresses). Items shipped via Airmail to countries outside the US should take 4-10 business days, however, this could vary depending on the postal service in your country. It is rare for CDs to sit in customs for very long because they are small packets and usually are not searched, however there have been a few cases of long delays due to customs from time to time.

Q: How Much is shipping?
A: Shipping Rates for Web Orders are based on the weight of the items in your order and how far we are shipping the package.  All orders are shipped from Southern California, USA.

 

Payment Options

VISA | MASTERCARD | AMERICAN EXPRESS | DISCOVER | PAYPAL

 

Contact Information

If there is a problem with your order, please contact us by e-mail.
E-mail orders@deepexile.com

DeepExile.com
1501 San Elijo Road South, Suite 104 – 329
San Marcos, CA 92078
USA